Return and refunds
Drugvilla Your Own Pharmacy Return & Refund Policy
What is our Returns Policy?

You have 7 days to return your items for a full refund. No questions, no hassles. We believe in making it convenient for our customers for shopping experience at DrugVilla.com

Our hassle-free return policy provides the assurance to you the customer that you deserve in your online purchase by offering a full refund, including shipping, on all our products.

You can Return your products for a full refund (or percentage equivalent to the amount returned) up to 7 days from the date your order was shipped. As our hassle free policy suggests, your return will be accepted with no questions asked. Simply call, email or join a live chat to obtain authorization to return your products. You will be given the address for the returns depot and your return postage will be paid up to 500 INR.

Return all of the product and get 100% back. Return half the product and get an instant 50% refund. It is easy as that.For questions or further information, please call us at our number mentioned on the contact page or email us at care@DrugVilla.com No prescription products are restocked or resold after being returned.

All prescription returns are destroyed in compliance with FDA, Health regulations. If your prescription order was damaged in shipping, please contact us immediately.

Q. What is our Cancellation Policy?

Please place orders cautiously. Once the orders are placed by the customers on our website and the payment is made, we assign the orders to be dispensed by our pharmacy. Hence we cannot cancel the orders once they have been received and confirmed by the customer. Thus customers cannot cancel the order once it has been placed.

Q. What is our Refund Policy?

As long as you have provided the correct delivery address, if your order does not arrive at all we will offer to re-ship or apply a credit for the full amount to your credit card, whichever you choose.

In case of any prepaid order of prescription medicine, if your prescription is found invalid due to any circumstances you may supply another valid prescription, failure to do so will result in order cancellation and the refunded amount will be updated in your Drugvilla Wallet credit.

Yours Faithfully,
DrugVilla.com
We hope to see you ordering soon with us.