Drugvilla Faqs

Drugvilla.com we want to solve each query of our customer's, so to help you out at every level below is the list of frequently asked compiled questions with the answer. If customer do not find his /her appropriate question. He /She can contact our customer care number or leave message. We will surely get back to him/her soon.

Ans. Certainly, we are a licensed pharmacy offering prescription medications online our license number is:- DL
Ans. Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 09:00 am to 09:00 pm
Ans.Our office address: CB-385A, Main Ring Road, Naraina, Near Flyover, Delhi, 110028
Our telephone number: +918588883899
Ans.At Drugvilla.com,There are no related risks eg lack of security for payments, possible disclosure of confidential information, or mishandling of personal data. In Internet transactions, the supplier is processing confidential personal data which includes information on the physical and mental health of individuals.
Ans.To know about our Returns/Refunds policy please click here..
Ans.Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.
Ans.Yes.Drugvilla offers health care professionals and presence of quality guarantee on their products On the other hand, if a patient buys medicines from an illegal commercial site there is a total absence of any quality guarantee covering the medicine. This means that medicines may be counterfeit or substandard or even unapproved new drugs. medicines which are available on our website are obtained by world class pharmaceuticals like Glaxosmithkline, Cipla, lupin, Pfizer, Merck, Piramal, Ranbaxy. All the medicine are untouched by human hands.
Ans.Generic drug is a "a drug product that is comparable to a brand/reference listed drug product in dosage form, strength, quality and performance characteristics, and intended use.
Ans.Yes. A generic drug is the same as a brand-name drug in dosage,safety, strength, quality, the way it works, the way it is taken and the way it should be used. FDA requires generic drugs have the same high quality, strength, purity and stability as brand-name drugs. Not every brand-name drug has a generic drug.
Ans.Yes. A total of 4 prescriptions can only be uploaded in an order. However, you can upload the remaining prescription(s) in a new order.
Ans.Drugvilla.com accepts the following forms of payment:
  • - Credit/debit card
  • - cash on delivery
  • Ans.Drugvilla.com have a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact at our Customer Care Team at :- 8588883899
    Ans.No. There are no hidden charges in any of our products.
    Ans. No, We deliver products across Delhi/NCR.
    Ans. Delivery time is according to the place to be delivered but general delivery time is 24 to 48 hours.
    Ans. Below are our item-specific Standard Delivery charges:
  • - Only Prescription Drug orders less than Rs. 700: Rs. 79
  • - Only Non-Prescription item orders less than Rs. 700: Rs. 79
  • - Combination orders of Prescription & Non-Prescription items less than Rs. 700: Rs. 79
  • - For any order value of Rs. 700 or more: FREE Delivery
  • Ans. If you wish to cancel your order, you can send an email request to care@drugvilla.com Please note that in case your order has already been charged or delivered, we cannot cancel it.
    Ans.your order will be delivered via courier or emergency shipment in times of urgent delivery needs.
    Return within 30days of placing your order
    100% ORIGINAL guarantee for all products at Drugvilla.com
    Get free delivery for every order above Rs.700